Business Support Services

OUR SERVICES

Business Support Services

Tenant Relations Manag.
Rental Collection
Quality Assurance
Insurance Management
Leasing Management

Tenant Relations Management

Our Customer Experience staff will ensure that our partner’s properties remain operationally active, informative and connected. Our trained professional team possess a comprehensive knowledge of the property, facilities, services and activities to sustain the flow of information to the concerned parties.

The service includes

Acting as a primary guest and tenant interface
Guidance for facilities, layouts and services
Forming a part of crisis management team.
Set, assist and coordinate the application of the property regulations
Maintaining information on-property events, marketing campaigns and leisure activities.

Quality Assurance

INMA assures its clients the application of quality measurements in all aspects.

The service includes

Internal Quality Control: this includes the application of the ISO9001 Quality Management system in all departments.
Food & Safety: this includes the application of HACCP and Food & Safety hygiene policy and regulations in all applicable fields.
Tenant Quality Inspections: this includes the periodical planned and unplanned Quality inspections on tenant’s operations to maintain the property image and reputation, applying eventual instructions, penalties to the benefits of the property.
Property Certification coordination and Property Quality Manual issuance through our International Partners, INMA provide the full path coordination to the property organization International certification requested for the Property activities.

Leasing Management

With more than 20 years of experience as a leasing and tenant relations service provider, INMA provides its clients with the most effective and best practice leasing process to guarantee full implementation of the ideal tenant mix studies specially for each project based on owner preference and market and destination studies. INMA provides client property with a complete operation manual, policies and procedures. As well as the full preparation of the legal documentation revised by legal experts.

Rental Collection

INMA provides the rental collection services with a regular submission of all requested reports, statistics in real-time interface.

Insurance Management

INMA services extend to cover the property insurance management in coordination with the Property owner to cover all the property assets as well as the third-party liability insurance

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